Talkdesk has introduced new AI agents designed for the retail sector, enhancing its customer service solutions. These agents join the Ascend AI platform and manage complex tasks without human help, as shared in the company’s press release.
These AI agents work 24/7, allowing retailers to create personalized, self-service experiences. They adjust responses using real-time analysis and context, exceeding human capabilities. They offer precise AI design, natural language skills for diverse conversations, and easy integration with commerce platforms and APIs.
The AI agents can identify customers, authenticate them, track and update orders in real time, modify shipping addresses, and connect with in-store experts. Ed Durbin, Talkdesk’s VP & GM of Industry Strategies for Retail, highlighted these innovations’ potential in the fast-changing retail world.
By using agentic AI, Talkdesk aims to offer detailed, context-aware information beyond standard replies. With ongoing support from both AI and human agents, retailers can guide customers to the best offline channels for their needs.
As AI agents automate complex tasks and transform industries, retail AI assistants are set to bring unmatched personalization, managing up to 20% of eCommerce tasks like product recommendations and customer service.
This launch is a major step forward in retail customer experience, helping teams provide smart, smooth, and highly personalized service.
